Privacy Policy
Last updated: March 1, 2026
1. Information We Collect
We collect personal information you provide when creating an account, placing orders, or contacting us. This includes your name, email address, phone number, shipping address, and payment information. We also collect browsing data such as pages viewed, products searched, and device information through cookies and analytics tools.
2. How We Use Your Information
Your information is used to process and deliver orders, manage your account, send order updates via SMS and email, improve our products and services, personalize your shopping experience, and communicate promotional offers (with your consent). We may also use anonymized data for analytics and business insights.
3. Payment Security
All payments are processed through PCI-DSS compliant payment gateways. We do not store your credit card or debit card numbers on our servers. UPI and net banking transactions are handled directly by your bank. All data transmission is encrypted using SSL/TLS technology.
4. Sharing Your Information
We do not sell your personal information to third parties. We share data only with: shipping partners (for delivery), payment processors (for transactions), analytics providers (anonymized data), and legal authorities (if required by law). All third-party partners are contractually bound to protect your data.
5. Cookies and Tracking
We use cookies to maintain your shopping cart, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, but some features like cart and wishlist may not work correctly without them.
6. Your Rights
You can access, update, or delete your personal data from your account settings at any time. To request complete data deletion, email us at privacy@elittra.com. We will process your request within 30 days. You can opt out of promotional communications by clicking the unsubscribe link in any email.
7. Data Retention
We retain your account data as long as your account is active. Order history is retained for 5 years for legal and accounting purposes. If you delete your account, personal data is removed within 30 days, except where legally required to retain.
8. Contact Us
For privacy-related queries, contact our Data Protection Officer at privacy@elittra.com or write to: Elittra, 42 Fashion Street, Lower Parel, Mumbai, Maharashtra 400013, India.